USER ADOPTION
User Adoption is the art of making technological change agreeable for (almost) everyone. Through our unique approach, we achieve the highest adoption rate for our customers.
METHOD
Our experience shows us that the promised ROI of collaboration services is only feasible if users are willing and enabled to use it. Through our unique approach, we make sure that collaboration is productive and pleasant for everyone - and the new tools are a lasting success.
COMMUNICATION
In order to inspire lasting change in your collaboration culture, it is crucial to tell a story that resonates with your users. Our in-house creative team accompanies your roll-out with witty, targeted messages and visuals, tailored to your company. That’s how we ensure to get people’s attention - and all important parties on board.
RESULTS
Over the years, we have planned and executed User Adoption projects in many different industries and locations – achieving impressive results throughout. While having a different, user-orientated approach certainly makes for an appealing offer, we can fortify our claims with facts and numbers based on previous projects - to show you that you can have your cake and eat it too.
TRAINING
In order to make sure that the usage numbers remain at a constant high after the roll-out, we provide up-to-date learning materials on our FRINK Collaboration Academy as well as (virtual) trainings for Webex®, conducted by our in-house experts and customized to your configuration and needs.
THE 5 FACES OF USER ADOPTION
People shape the process of user adoption in their own, individual ways. Although every person we work with is different, years of experience have allowed us to notice certain similarities. Our observations led us to focus on these features. In drawing parallels, we've come up with recurring personas in the field of user adoption. This rough categorization comprises 5 roles people may play during a user adoption project.